To Our Valued Customers,

At LUCUA Osaka, we strive to provide a safe, secure and pleasant shopping environment for all our customers. We kindly ask for your cooperation with the following guidelines:

• To protect the privacy of customers, store staff, and other employees, and to ensure a pleasant shopping experience for all customers, unauthorized photography, video recording, and posting to social media platforms, including for commercial purposes, are strictly prohibited throughout the premises.
  If you wish to take photos for purposes such as considering a purchase, please ask a sales staff nearby in advance.
• Smoking is prohibited throughout the building, except for the designated smoking rooms on the B2F and 10F.
• Please use the bins provided and do not litter.
  Kindly do not dispose of any trash brought in from outside.
• Please refrain from eating or drinking outside the restaurants or designated areas.
• The use of roller shoes or riding electric suitcases inside the building is not permitted.
• For hygiene reasons, pets are not allowed in restaurants and food shops.
  In all other areas, pets must be kept in their closed carriers at any time. (except assistance dogs)
• When using escalators, please hold onto your belongings and stand on both sides.
  For safety reasons, customers with strollers or wheelchairs are kindly asked to use the elevators instead.
  Tipping or falling of strollers or wheelchairs on escalators is highly dangerous and can cause serious accidents.
  We appreciate your understanding and cooperation in keeping yourself, your children, and all other customers safe.
• Customers using wheelchairs or strollers are welcome to use the priority elevators.
  We kindly request that you give priority to those customers who need these elevators.

Any other actions that may cause inconvenience to other customers or staff, or interfere with the operation of our facilities, are prohibited.